Engel Worldwide – Order and Product FAQ’s

here are many reasons why a credit card would be declined. The most common issue is your billing address. Your billing address must match the address that is assigned to your credit card. So if your credit card company sends your statement to your PO Box, then your PO Box is what you must post in our billing address field.  If you have a problem with your credit card, please contact us on the phone. We would be happy to assist you with ordering. 253-627-7114

If you registered at checkout, simply login to your account. This will tell you the status of your order.  Or, if you didn’t register, contact our customer service department.

Your order will typically ship in 1-3 business days, providing your order is received by 2pm PST.

Most of our smaller items are shipped USPS. Our larger items are shipped UPS. We reserve the right to determine the carrier, however you can request a specific carrier in your notes at checkout. Additional shipping may apply.

Tracking numbers are emailed to you by our system and are provided by logging in to your account (registration required) . If you didn’t receive your tracking number and didn’t register, it’s possible our email is in your spam filter.

Contact us by phone or email and we will provide you with a Return Authorization number which should be written on the outside of the box near the address label.

We accept all major Credit Cards (Visa, Master Card, American Express and Discover).

We typically ship only to the U.S. However we can ship to Canada in certain instances and other countries if you coordinate the shipper. Shipping charges will apply for all international orders as well as a verification process. Please contact us if you have any questions regarding international shipments.

Sheepskin in being a natural material can vary from pelt to pelt. While with every order we do our best to ensure the closest color match, there still maybe some slight color differences.

For holiday orders that include free, to ensure that your gift has every opportunity in making it to its final destination before December 25, we ask that you place your order prior to December 18.

While we cannot guarantee that your package will arrive by the holiday, December 18 allows our warehouse as well as delivery partners ample time with processing and delivering your order.

Orders placed after December 18 can be expedited but will inquire additional shipping costs. Please contact us directly either phone or email regarding those costs

Engel Worldwide will be closed the following dates:

All orders placed will be processed and shipped the next business day.

Sheepskin is a natural fiber that provide a wonderful cushion of air around your feet for comfort year around. The leather is soft and conforms to your feet in a very short time, which enhances the comfort.

Our slippers run very close to your shoe size.

Sheepskin is a natural fiber and unlike cotton or polyester, it generates very little heat when a person is walking with them on. In addition, it has a wonderful absorbing ability to wick the perspiration from your skin and evaporate it through the leather.

Our slippers are available in whole sizes. If you wear a 1/2 size, we recommend moving up to the next whole size.

We recommend using a good grade of suede cleaner to remove marks on the leather. Our slippers are tanned to allow hand washing. It is not recommended to wash our slippers in a washing machine.

All slippers carry a 1-year warranty from date of purchase on all seams, straps, and fleece separation..

Soft supple leather and insulating wool is one of the best combinations for cold weather gloves.

Much time and effort has been put into making our gloves and mittens fit the widest variety of hands.
See below to determine the best size for you.

Glove Sizing

Determine Your Glove Size

1. Measure the circumference of your hand around the knuckles – do not include your thumb.
2. Measure the length of your middle finger.

Most adult models are available in 6 sizes ( XS, S, M, L, XL, XXL).

See below to determine the best size for you.

Glove Sizing

Determine Your Glove Size

1. Measure the circumference of your hand around the knuckles – do not include your thumb.
2. Measure the length of your middle finger.

We recommend using a good grade of suede cleaner to remove marks on the leather. Our gloves and mittens are tanned to allow hand washing. It is not recommended to wash our gloves and mittens in a washing machine.

All Gloves and Mittens carry a 1-year warranty from date of purchase on all seams, straps, and fleece separation..

These are areas on the skin that naturally do not have wool on them. We reduce these areas when we finally trim our skins but do not entirely remove them, as they are part of what makes each sheepskin a unique natural product.

A lambskin rug is from a sheep that is less than 12 months old and has not developed incisor teeth. The wool has generally not been shorn by the farmer and still has the original soft wool tip (this is often referred to as baby wool). Sheepskins are from sheep that are older than 12 months and have developed incisor teeth. The two terms are commonly used interchangeably.

Sheepskins are not bleached in the way that fabrics are bleached to achieve a white color. We use minimal bleaching in our washing processes to protect the softness of the fibre. Our tanning process does result in a ‘whitening effect’ on the wool fibres.

We do not produce pure white sheepskins because we try to retain the natural color. We seek to enhance the natural color, which results in a natural ivory shade with a creamy yellow hue. Dyed or darker shade sheepskins change and cover this creamy shade.

To properly maintain your rug or pelt you should occasionally brush it with a pet brush and vacuum it using an upholstery attachment. Simply shaking out and hanging your rug or pelt letting air flow through the wool fibers is also recommended.

In the event that your rug becomes soiled or stained, we recommend that you take it to a dry cleaner specializing in leather from proper cleaning. Your rug can be carefully washed in a washing machine, in cold water on a delicate cycle using a mild detergent designed for sheepskin. Hang dry avoiding any type of sunlight or heat sources.

All Rugs carry a 1-year warranty from date of purchase on all seams, straps, and fleece separation..