Returns Policy - Engel Worldwide

Make sure to inspect your purchase upon delivery and let us know within 15 days of any discrepancies.

RA #: All products must have a Return Authorization Number issued by Engel Worldwide for return. Items sent to Engel Worldwide with out an RA# may be refused by our receiving department and returned back to the sender.

Return Authorization Requests must be made within 30 days of customer receipt of the items. After this time, all sales are considered final. We do ask that you pay the shipping back to us. 

The Return Address is:
EWW Returns
Engel Worldwide
450 Fawcett Ave
Tacoma, WA 98402-2415

Qualifying for Return: Returned items must be in new, unused, and sale-able condition with the original manufacturer’s tags attached and in the original packaging. All paperwork, parts, and accessories must be included to ensure full credit.

Items that are damaged, soiled and/or in a used condition with missing parts or unattached tags will not qualify for a refund or exchange. Opened items are subject to inspection before they will be considered re-sale-able and or a refund is issued.

Exchanges – in the event that you would like to facilitate an exchange (incorrect size for example), all exchanges must be for items of similar type (example; gloves, mittens). An RA number is still required.

Please note that extra shipping charges could occur with any exchanges and if the item being returned is damaged, soiled or unable to be return for resale than it will be subject to our normal returns policy.

Sale Items: If you return an item that goes on close out or sale, you will be refunded the sale price.

Refunds: Refunds on qualifying returns will be made to the original credit card account. Again we ask you pay the shipping upon return to us. 

If you received free shipping, the shipping and handling cost may be deducted from your refund if you choose not to pay the shipping back to us. After your item is returned, please allow up to 30 days to receive your refund.

You will be notified where to return your products for returns or exchanges.

Last Updated 1/24/2020