Contact Us

here are many reasons why a credit card would be declined. The most common issue is your billing address. Your billing address must match the address that is assigned to your credit card. So if your credit card company sends your statement to your PO Box, then your PO Box is what you must post in our billing address field.  If you have a problem with your credit card, please contact us on the phone. We would be happy to assist you with ordering. 253-627-7114

If you registered at checkout, simply login to your account. This will tell you the status of your order.  Or, if you didn’t register, contact our customer service department.

Your order will typically ship in 1-3 business days, providing your order is received by 2pm PST.

Most of our smaller items are shipped USPS. Our larger items are shipped UPS. We reserve the right to determine the carrier, however you can request a specific carrier in your notes at checkout. Additional shipping may apply.

Tracking numbers are emailed to you by our system and are provided by logging in to your account (registration required) . If you didn’t receive your tracking number and didn’t register, it’s possible our email is in your spam filter.

Contact us by phone or email and we will provide you with a Return Authorization number which should be written on the outside of the box near the address label.

We accept all major Credit Cards (Visa, Master Card, American Express and Discover).

We typically ship only to the U.S. However we can ship to Canada in certain instances and other countries if you coordinate the shipper. Shipping charges will apply for all international orders as well as a verification process. Please contact us if you have any questions regarding international shipments.

Sheepskin in being a natural material can vary from pelt to pelt. While with every order we do our best to ensure the closest color match, there still maybe some slight color differences.

For holiday orders that include free, to ensure that your gift has every opportunity in making it to its final destination before December 25, we ask that you place your order prior to December 18.

While we cannot guarantee that your package will arrive by the holiday, December 18 allows our warehouse as well as delivery partners ample time with processing and delivering your order.

Orders placed after December 18 can be expedited but will inquire additional shipping costs. Please contact us directly either phone or email regarding those costs

Engel Worldwide will be closed the following dates:

All orders placed will be processed and shipped the next business day.